Motivating Staff - Difficult Cloze

Article and voice by Ivan Garth:

Activity by Steven Starry - (Profesor en Alcorcón)

Fill in all the gaps with the missing words, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Click the this button again for another letter. You can also click on "[?]" for a different hint. Note that you will lose points if you ask for hints or clues! After this activity click on "Next Activity" above.
Rellena los espacios en blanco con las palabras que faltan. Haz click en "Check" para comprobar tus aciertos. Si te resulta difícil la respuesta utiliza el botón "Hint" y te revelará una letra de la casilla en la que te encuentres, puedes clickear varias veces en "Hint" y te dará cada vez una letra más de la palabra. Para obtener ayuda también puedes clickear en el botón "[?]" y te dará una pista. Perderás puntos con las pistas. Si quieres continuar con otra actividad, haz click en el botón "Next Activity" que aparece arriba.

Listen to the text:    MP3    MP3

A woman waits a good while at the counter to pay for her . When an employee finally attends her she doesn't receive a smile nor a "thank you".
Do you think this customer will return?
Perhaps, but I assure you she won't be doing any marketing for you.
This type of attitude doesn't only have negative effects in , but also in other areas of the company: Imagine you arrive to work stressed and grumpy, at everyone in your team. Now change that situation to a happy start, smiling and pats on the backs. Which day will your team be more efficient?
Now, you either have a very strange team or I'm inclined to think the answer is the second day.
So here are some quick tips to keep up the of your team:
Be cheerful and transmit happiness as in the previous example.
Use motivational words. It's as simple as saying "good job" or "thank you".
Make sure everyone knows what's from them.
Talk to your employees on a regular basis and tell them when they are doing things well.
Be and consistent in your disciplinary system when they fail to perform.
Make time for people. Schedule regular periods where you can dedicate more time to them.
Talk about their goals and help them develop and achieve these goals.
Provide . Guide them and never forget that a good leader can delegate all except their responsibility.
Be disciplined. Motivating is a full-time job, you can never relax.
Think about what makes you , I'm sure you are not too different from your team members.
Establish a good rewarding system.
Make employees feel part of the company through stock options or similar schemes, such as sharing.
Herb Kelleher, Chairman of Southwest Airlines explained to Mark Morrison (Managing Editor at BusinessWeek) the importance that the motivation of his people had played in the success of the company. He pointed out that they are always in touch with their employees even when they are not at work: , sick, retired... showing that they value them as individuals, not just as workers.
And also, generous profit sharing schemes and stock options created the necessary team spirit that is essential for success.